How do you verify my service hours?
If you have completed your training and are practicing at an NHSC-approved site:
- Every six months, we verify that you fulfilled your service commitment by meeting clinical practice requirements.
- We do this through the In-Service Verification (ISV) form. You complete and sign it, then send to your site administrator to sign and submit it through the BHW Customer Service Portal.
Note: While we do alert you about the ISV submission, it is your responsibility to ensure that your site administrator submits it on time.
How to fulfill my service commitment during a mandatory furlough or reduction-in-force
We will work with you to fulfill your service commitment if your site faces a mandatory furlough or a reduction-in-force.
While we cannot waive the minimum clinical practice requirements or the maximum allowable absences in these cases, we will work with you to identify solutions.
What happens if I exceed the maximum allowable absences?
We will extend your service end date accordingly.
What if there is a permanent reduction in the number of hours I work?
Note: Once we convert you to half-time, you must complete the remaining service in half-time; there will not be an opportunity to switch back to full-time.
Are there alternatives to extending my service obligation or converting to half-time?
Yes, there are two alternate solutions to continue to receive credit towards your NHSC service. You may:
- Find employment at an additional or alternate site to ensure you meet the minimum clinical practice requirements.
- Request approval from your site to report to work and perform practice-related administrative activities (not to exceed eight hours/week) on scheduled furlough days.
Who should I contact for help?
Use the BHW Customer Service Portal to contact us.
How to follow leave policies
As part of your service commitment, we expect you to follow policies we set forth, including those related to temporary and permanent leave. If you do not follow our policies, you could risk a breach of contract.