Step 1: Prepare for NHSC Service

As an NHSC Scholar or Student to Service (S2S) Loan Repayment Program (LRP) participant, you must find employment at an NHSC-approved site to meet your service obligation.

You are responsible for communicating with potential employers and obtaining a job offer.

To prepare for service, you must:

  1. Communicate with the NHSC using the BHW Customer Service Portal
  2. Review your NHSC service commitment
  3. Understand Health Professional Shortage Area (HPSA) scores and how they impact your service obligation.

Communicate with the NHSC

  • As a scholar, you will receive a message in the BHW Customer Service Portal notifying you of the assigned Question (ID#) that you will use for all employment-related correspondence.

  • Use this Question (ID#) in the BHW Customer Service Portal to communicate with an NHSC regional analyst. The regional analyst will provide administrative support, monitor your employment search progress, and answer all employment-related questions throughout your Transition to Service process.

    Note: If you have other questions (such as programmatic, disbursements, half-time conversion requests) go to Ask a Question in the BHW Customer Service Portal.

  • To communicate directly with a regional analyst using the Question (ID#):
    1. Go to Activities/Activity Type/Question (ID#).
    2. At the bottom of the page, select Contact Us.
  • Use the BHW Customer Service Portal to update personal contact information, upload employment documents, and request site visit travel, relocation, and reimbursement.

Review your service commitment

  • Begin employment at an NHSC-approved site no later than six months from graduation or end of training, as stated in your signed NHSC contract.

  • Ensure that the NHSC-approved site has a Health Professional Shortage Area (HPSA) score that matches your HPSA Score Requirements by program:
  • Understand NHSC-approved sites:
    • To be NHSC-approved, a site must initially apply for approval and recertify every three years to remain in the program.
    • Some sites are auto approved and do not have to apply for recertification. These site types include:

Understand HPSA scores and how they impact your service obligation

Contact us

Call 1-800-221-9393
(TTY: 1-877-897-9910) M – F, 8 a.m. – 8 p.m. ET
(except federal holidays)
Email us or
BHW Customer Service Portal, select Ask a Question

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