Step 1: Prepare for NHSC Service

As an NHSC Scholar or Student to Service (S2S) Loan Repayment Program (LRP) participant, you must find employment at an NHSC-approved site to meet your service obligation.

You are responsible for communicating with potential employers and obtaining a job offer.

To prepare for service, you must:

1. Communicate with the NHSC using the BHW Customer Service Portal
2. Review your NHSC service commitment
3. Understand Health Professional Shortage Area (HPSA) scores and how they impact your service obligation.

Communicate with the NHSC

• As a scholar, you will receive a message in the BHW Customer Service Portal notifying you of the assigned Question (ID#) that you will use for all employment-related correspondence.

• Use this Question (ID#) in the BHW Customer Service Portal to communicate with an NHSC regional analyst. The regional analyst will provide administrative support, monitor your employment search progress, and answer all employment-related questions throughout your Transition to Service process.

  Note: If you have other questions (such as programmatic, disbursements, half-time conversion requests) go to Ask a Question in the BHW Customer Service Portal.

• To communicate directly with a regional analyst using the Question (ID#):
  1. Go to Activities/Activity Type/Question (ID#).
     
  2. At the bottom of the page, select Contact Us.
• Use the BHW Customer Service Portal to update personal contact information, upload employment documents, and request site visit travel, relocation, and reimbursement.

Review your service commitment

• Begin employment at an NHSC-approved site no later than six months from graduation or end of training, as stated in your signed NHSC contract.

• Ensure that the NHSC-approved site has a Health Professional Shortage Area (HPSA) score that matches your HPSA Score Requirements by program:
  • NHSC Scholarship Program: HPSA score requirements by discipline & class year
  • Student to Service (S2S) Loan Repayment Program scholars: HPSA score of 14 or above
• Understand NHSC-approved sites:
  • To be NHSC-approved, a site must initially apply for approval and recertify every three years to remain in the program.
  • Some sites are auto approved and do not have to apply for recertification. These site types include:
    • Federally Qualified Health Centers (FQHCs)
    • FQHC Look-Alikes
    • American Indian health facilities
    • Federal correctional or detention facilities

Understand HPSA scores and how they impact your service obligation

• Health Professional Shortage Area (HPSA) scores are federally designated in conjunction with each state and county, are subject to change, and range from 0 (least need) to 26 (highest need).

• The three types of HPSA categories are Primary Care, Dental, and Mental Health.
• You can search for HPSA scores using HPSA Find. Go to Tools, Shortage Area by Address.
• You can also search for HPSA scores for a site using the Health Workforce Connector. Type the site’s location and select Search. Under the Sites tab, select a site to see HPSA and other scores.
• A site must have an eligible HPSA score for your respective discipline. For example, a dentist must work at a site with a Dental HPSA score.
• Review HPSA Score Requirements by program:
  • NHSC Scholarship Program: HPSA score requirements by discipline & class year
  • Student to Service (S2S) Loan Repayment Program scholars: HPSA score of 14 or above

Contact us

Call 1-800-221-9393
(TTY: 1-877-897-9910) M – F, 8 a.m. – 8 p.m. ET
(except federal holidays)
Email us or GetHelp@hrsa.gov
BHW Customer Service Portal, select Ask a Question