Step 4: Accept a Job Offer

To accept the job offer, you must:

1. Upload the three (3) employment placement documents. Review the instructions in the following section.
2. REQUIRED: Notify NHSC when you accept a job offer.
3. Submit a relocation request for reimbursement (if applicable).
4. Notify NHSC when you began employment.

Upload required employment placement documents

This table lists all three (3) required employment placement documents to begin your service obligation. Upload all documents into the Site Search section of the BHW Customer Service Portal. All documents must be approved for you to begin your service obligation.

Instructions to upload employment placement documents

In the BHW Customer Service Portal, under Activities, select Site Search and upload all three (3) required documents into the Documents section.

Notify NHSC when you accept a job offer

• To submit the notification in the BHW Portal, under Activities, select the Question (ID#) assigned for employment correspondence. 

  
• You may send this notification without having licensure as state delays are common.
• NHSC will confirm receipt of your job offer notification and the status of your employment placement documents.

Submit a relocation request for reimbursement (if applicable) at least 21 business days in advance

1. Review relocation process rules, since NHSC assists with relocation costs.
2. To begin, you MUST FIRST upload the NHSC Offer & Acceptance Employment Form (at a minimum) to submit a relocation request.
   • Upload your licensure and Professional Exam/Board Scores at that time, if you have them.

3. In the BHW Customer Service Portal, under I Need To, select Request Scholar Travel or Relocation. 

   
4. Choose a relocation option: Government-Managed option or Self-move.
5. Within three business days, you will receive a notification in BHW Customer Service Portal whether your request is approved or denied.
6. If your request is approved, a travel coordinator from Civility Management Solutions (CivilityMS), the NHSC federal travel contractor, will contact you directly to assist and help you complete arrangements for your relocation. They are your main resource for travel and reimbursement questions.
7. Confirm your email address and phone number in the BHW Customer Service Portal is correct so CivilityMS can contact you.

Notify NHSC that you began employment

• Send a message in the BHW Customer Service Portal using the Employment Assistance Question (ID#) to notify NHSC that you began employment on your start date. If you did not begin employment on your scheduled start date, notify NHSC of your new start date.
• This message alerts NHSC to begin the administrative process to convert you to ACTIVE-ON Duty status, which means you began working towards your service obligation. NHSC will notify you through the BHW Customer Service Portal when this process is complete. Your first day of employment begins your service obligation.

During your service obligation: If you have questions or need assistance:

• In the BHW Customer Service Portal, select Ask a Question.
• Phone 800-221-9393 (TTY hearing impaired 877-897-9910).
• Email GetHelp@hrsa.gov