Step 3: Interview with Eligible Employers

To interview with eligible employers, you must follow each of the below steps:

1. REQUIRED: Submit a Scholar Travel request for ALL interviews into the BHW Customer Service Portal.
2. Confirm site approval with the NHSC.
3. Receive reimbursement for some job interview travel and relocation (if applicable).

Interview process and requirements

• You must submit a Scholar Travel request using the BHW Customer Service Portal, at least 14 business days prior to all interviews.
• All interviews include interviews conducted locally, virtually, and in-person.
• If you are interviewing with multiple sites during your travel, add all sites to the same interview request.
• See Scholar Travel Request instructions on this page.
• Submit last-minute interviews ASAP! There is no guarantee of reimbursement for last minute interview travel requests.
• All interview travel requests must be submitted prior to travel. If there is no prior approval, expenses will not be reimbursed.

Confirm site approval with the NHSC

After your scholar travel request to interview is received, NHSC will:

• Verify site eligibility and confirm if your site meets your service obligation.
  • NHSC renders a site approval or denial decision within three business days. Check your BHW Customer Service Portal to obtain the decision.
  • Note: You must obtain NHSC confirmation of site approval prior to accepting a job offer.
  • If your request is denied, you must continue to search for eligible employment.
• Honor the site’s HPSA score for six (6) months.
  • Although infrequent, it is possible for HPSA scores to change throughout the duration of your employment search. NHSC will honor the site’s HPSA score as follows:
    • The HPSA score will be honored for six months from the approval date of your scholar travel request to interview.
    • The HPSA score will be honored through your start date if you upload the NHSC Offer & Acceptance Employment form (as proof of job offer acceptance) within six months from the approval date of your scholar travel request to interview.
    • If you did not accept the job offer within six months of your approved scholar travel request to interview, then you must submit a new scholar travel request to reconfirm HPSA score eligibility for an additional six months. If the site’s HPSA score decreased to an ineligible placement score, you must find employment elsewhere.
• Approve for job interview travel reimbursement (if applicable).
  • Review the following section: Reimbursement for job interview travel.

Reimbursement for job interview travel

• NHSC offers reimbursement for some job interview travel and relocation.
• Review policy and learn about site travel and visit reimbursement (if applicable).
• To begin, you MUST FIRST submit a Scholar Travel request as explained in the previous section.
• Within three (3) business days, you will receive a notification in BHW Customer Service Portal notifying you whether your request and site are approved or denied.
• If your scholar travel request is approved, and funding was requested for job interview travel, NHSC will notify the federal travel contractor Civility Management Solutions (CivilityMS). CivilityMS is your main resource for travel and reimbursement guidance and questions.
• KEEP ALERT: CivlityMS will send you an email from Transitiontoservice@CivilityMS.com with steps on booking an appointment to arrange interview travel and provide reimbursement guidance.
• Confirm you have a valid email address and phone number listed in the BHW Customer Service Portal so CivilityMS can contact you.

Scholar Travel request instructions for all interviews (local, virtual, in-person)

• Note: The BHW Customer Service Portal will not allow you to submit an interview request for a site that does not meet your HPSA requirement.
• Note: If a site is not listed in the HWC, it is not NHSC-approved. To be NHSC-approved, a site must initially apply for approval and recertify every three (3) years to remain in the program.
• Within three (3) business days, NHSC will send you a notification in the BHW Customer Service Portal whether your request and site are approved or denied.

Instructions

• Log in to the BHW Customer Service Portal. Under I Need To, select Request Scholar Travel or Relocation.
• Enter all requested information.
• If you are interviewing with multiple sites during your travel, add all sites to the same interview request.

• If you did not submit a scholar travel request before your interview, you are still required to submit one.
  • Submit the request using the current date. In the comments section, indicate your actual interview date.

Contact us

Call 800-221-9393
(TTY: 877-897-9910) M – F, 8 a.m. – 8 p.m. ET
(except federal holidays)
Email us or GetHelp@hrsa.gov
BHW Customer Service Portal, select Ask a Question