Relocation Guidance

Use this guidance to help you plan and prepare for your relocation.

To help ensure a smooth relocation, you must: 

  1. Plan your relocation.
  2. Follow relocation rules.
  3. Choose your relocation move and storage options.
  4. Review relocation expenses (maximum, allowable, not allowable).
  5. Understand how to receive your reimbursement.

1. Plan your relocation

  1. To relocate to your new job site and receive reimbursement, you must first obtain approval from NHSC by submitting a relocation request in your My BHW portal at least 21 business days in advance, or as soon as you upload your Offer & Acceptance Employment Form (PDF - 285 KB) to begin the relocation process.
    1. Refer to Relocation Request instructions on Step 4, Section #3.
  2. If your relocation request is approved, NHSC will notify both you and the federal travel contractor, Civility Management Solutions (CivilityMS). CivilityMS is your main resource for relocation planning and reimbursement guidance. A Relocation Planning Appointment should take place prior to your move.
  3. Once notified of your approval, CivilityMS will send you an email from hrsa-s2s@transitiontoservice.com with instructions to create a CivilityMS Travel Management Portal account (if you do not already have one) to schedule a Relocation Planning Appointment and receive reimbursement guidance.
  4. The email will be sent to the address listed in your My BHW portal. Ensure your contact information is current so CivilityMS can contact you.
  5. Follow instructions to create your CivilityMS Travel Management Portal account.
    1. Your email address will serve as your username when logging into the Travel Management portal.
    2. Add.cms to the end of your email address to create your account, e.g. JSmith@abcclinic.com.cms
  6. If there are no available appointments with CivilityMS prior to your move, you are still eligible for reimbursement of allowable expenses. Refer to the allowable expenses section below and save your receipts. All receipts must be saved as PDF documents and display proof of payment.

Important

Do not relocate without prior approval from NHSC. If you do not have prior approval from NHSC, your expenses will not be reimbursed.

2. Follow relocation rules

  • You are not eligible for relocation assistance or reimbursement if:
    • You currently live within 50 miles of your new job location AND
    • Your move is less than 50 miles from your origin residence to your new residence.
      • Origin residence is your address currently listed in the MyBHW portal or the address you listed in your relocation request.
  • Relocation support covers your move from one residence to your new residence for your initial new position. It does not cover additional transfers or moves.
  • You must relocate within six months of your employment start date.
  • We offer two relocation options – Federal Funded (government managed) and Self-move.

3. Choose your relocation move and storage options

You have (2) relocation options, with or without advance storage. 

4. Review relocation expenses

5. Understand how to receive your reimbursement

  1. Submit your Relocation Request to obtain NHSC approval.
  2. Once your relocation request is approved, you will receive an email from hrsa-s2s@transitiontoservice.com with steps on scheduling an appointment to arrange relocation planning and reimbursement guidance with CivilityMS.
  3. You must schedule two appointments:
  4. After your move, CivilityMS will instruct you on how to submit and upload your receipts and expense report for review and approval.  
  5. You must submit your expense form for reimbursement within three months of relocation. 

If you do not submit your receipts and expense form within three (3) months, you are no longer eligible for reimbursement, and any unused funds will no longer be available to you.

  1. Once your reimbursement is approved and processed, you will receive an automatic email from "MELIO" confirming your payment status.
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