Relocation Guidance

Use this guidance to help you plan and prepare for your relocation.

To help ensure a smooth relocation, you must: 

  1. Plan your relocation.
  2. Follow relocation rules.
  3. Choose your relocation move and storage options.
  4. Review relocation expenses (maximum, allowable, not allowable).
  5. Understand how to receive your reimbursement.

1. Plan your relocation

  • To relocate to your new job site and receive reimbursement, you must first obtain approval from NHSC by submitting a relocation request at least 21 business days in advance.
  • If your relocation request is approved, NHSC will notify the federal travel contractor, Civility Management Solutions (CivilityMS). CivilityMS is your main resource for relocation planning and reimbursement guidance.
  • If you are unable to schedule an appointment with CivilityMS prior to your move, you may still be eligible for reimbursement of allowable expenses. Refer to the allowable expenses section below and save your receipts.  
     

Important

Do not relocate without prior approval from NHSC. If you do not have prior approval from NHSC, your expenses will not be reimbursed.

2. Follow relocation rules

  • If you live within 50 miles of your new job location or new residence, you aren’t eligible for relocation assistance or reimbursement.
  • Relocation support covers your move from one residence to your new residence for your initial new position. It doesn't cover additional transfers or moves.
  • You must relocate within six months of your start date.
  • We offer two relocation options—government and self-move.

3. Choose your relocation move and storage options

You have (2) relocation options, with or without advanced storage. 
 

4. Review relocation expenses

5. Understand how to receive your reimbursement

  1. Submit your Relocation Request to obtain NHSC approval.
    1. To submit a relocation request, refer to Relocation Request instructions Step 4, Section 3.
    2. You MUST obtain Full/Standard approval to receive full reimbursement of allowable expenses. To obtain Full/Standard approval follow Relocation Request Instructions Step 4, Section 3, Item h.
  2. Once your relocation request is approved, you will receive an email from hrsa-s2s@transitiontoservice.com with steps on scheduling an appointment to arrange relocation planning and reimbursement guidance with CivilityMS.
  3. You must schedule two appointments:
    1. Before your move: Initial Relocation Planning Call
    2. After your move: Reimbursement Planning Calls/Expense Report Submission
  4. After your move, CivilityMS will instruct you on how to submit and upload your receipts and expense report for review and approval.  
  5. You must submit your expense report for reimbursement within three months of relocation. 

If you do not submit your receipts and expense report within three months, you are no longer eligible for reimbursement, and any unused funds will no longer be available to you.

  1. Once your reimbursement is approved and processed, you will receive an automatic email from "MELIO" confirming your payment status.
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