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How to Prepare for an NHSC Site Visit

National Health Service Corps (NHSC) site visits strengthen relationships between our program personnel, your site, and the NHSC clinicians working at your site.

Provide Required Documents for Site Visit

Once a date is set, the Bureau of Health Workforce (BHW)’s Division of Regional Operations (DRO) staff will request you provide them with the following documents:

  • Policies on Non-Discrimination. Non-discrimination of patients based upon race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.
  • NHSC Comprehensive Behavioral Health Services Checklist (PDF - 397 KB). Required for sites that provide behavioral health services.
  • Sliding Fee Schedule Documents. Including:
    • Sliding Fee Discount Program (PDF – 878 KB)
    • Patient Application for SFS
    • SFS Policy; include:
      • How your site advertises/will advertise the SFS
      • The procedures for patients who wish to apply
      • Policies and procedures on processing applications
    • Your site’s SFS must apply to all residents of your site’s Health Professional Shortage Area (HPSA)(s).
  • Required Signage. A photograph or copy of posted signage at your site.
  • Proof of Access to Ancillary, Inpatient and Specialty Care. Proof of referral arrangements not available on-site.
    • Acceptable documents include:
      • Signed Memorandums of Understanding (MOU)
      • Signed Memorandums of Agreement (MOA)
      • Signed Contracts withj ancillary, inpatient, and specialty facilities
    • If formal referral arrangements do not exist, you should provide a signed description of how you refer patients to ancillary, inpatient, and specialty care.
  • NHSC Site Data Tables. Completed NHSC Site Data Tables (PDF - 1.3 MB) with information on the individual site location.
    • Six continuous months of data
    • Demonstrates site’s sound fiscal management policies
    • If data tables don’t apply to your site, you must provide documentation on letterhead explaining that you provide services free of charge

DRO staff reviews these materials in advance of the actual site visit.

What should you expect during a site visit?

We evaluate your site’s understanding and implementation of all the requirements we lay out in the NHSC Site Agreement (PDF - 358 KB) and Site Reference Guide (PDF - 878 KB).

During a visit, the DRO staff will answer your questions and ensure compliance so your site remains an NHSC-approved site.

Our priority is to meet with NHSC clinicians, either individually or in a group to

  • assure they are meeting NHSC requirements; and
  • evaluate how the site supports their retention at the site.

How often do we conduct site visits?

You should expect periodic site visits as long as you maintain status as an NHSC-approved site.

We may visit certain types of sites—e.g. private practices—as part of the Site Application review.

Also, we may schedule a site visit before approving a site. This applies to any NHSC-eligible site type.

Why do we conduct site visits?

NHSC site visits allow us to:

  • Identify at-risk sites
  • Address technical assistance needs that will promote sustainability
  • Increase NHSC program compliance
  • Improve the sites’ understanding and compliance with NHSC clinicians’ clinical service requirements

Who conducts site visits?

BHW’s Division of Regional Operations (DRO) performs site visits in coordination with your site and your state’s Primary Care Office.

We send you notifications for most visits through the BHW Customer Service Portal.

Contact Us

Call 1-800-221-9393
(TTY: 1-877-897-9910)
M - F, 8 am - 8 pm ET
(except federal holidays)
Email us
BHW Customer Service Portal

Email Sign Up

Site Guidance

         (PDF - 358 KB)

         (PDF - 878 KB)

         (PDF - 878 KB)

Fact Sheets & Posters

NHSC Site Badge

NHSC Site Badge

To embed the HRSA NHSC Site badge in your website, copy and paste the source code below:

<a href="" target="blank"><img alt="HRSA National Health Service Corps" data-entity-type="" data-entity-uuid="" src="" /></a>