Step 3: Interview with Eligible Employers

To interview with eligible employers, you must follow each of the below steps:

1. REQUIRED: Submit a Scholar Travel request for ALL interviews into the BHW Customer Service Portal.
2. Confirm site approval with the NHSC.
3. Verify eligibility, NHSC offers reimbursement for some job interview travel and relocation.

Interview process and requirements

• You must submit a Scholar Travel request using the BHW Customer Service Portal, at least 14 business days prior to all interviews.
• All interviews include interviews conducted locally, virtually, and in-person.
• If you are interviewing with multiple sites during your travel, add all sites to the same interview request.
• See Scholar Travel Request instructions on this page.
• Submit last-minute interviews ASAP! There is no guarantee of reimbursement for last minute interview travel requests.
• All interview travel requests must be submitted prior to travel. If there is no prior approval, expenses will not be reimbursed.

Confirm site approval with the NHSC

After your travel request to interview is received, NHSC will:

• Verify site eligibility and confirm if your site meets your service obligation.
  • NHSC renders a site approval or denial decision within three business days. Check your BHW Customer Service Portal to obtain the decision.
  • Note: You must obtain NHSC confirmation of site approval prior to accepting a job offer.
  • If your request is denied, you must continue to search for eligible employment.
• Honor the site’s HPSA score for (6) months.
  • Although infrequent, it is possible for HPSA scores to change throughout the duration of your employment search. NHSC will honor the site’s HPSA score as follows:
    • The HPSA score will be honored for 6 months from the approval date of your scholar travel request to interview.
    • The HPSA score will be honored through your start date if you upload the NHSC Offer & Acceptance Employment form (as proof of job offer acceptance) within 6 months from the approval date of your scholar travel request to interview.
    • If you did not accept the job offer within 6 months of your approved scholar travel request to interview, then you must submit a new scholar travel request to reconfirm HPSA score eligibility for an additional 6 months. If the site’s HPSA score decreased to an ineligible placement score, you must find employment elsewhere.
• Approve for site visit reimbursement (if applicable).
  • If your scholar travel request is approved, and funding was requested for site visit travel to interview, a travel coordinator from Civility Management Solutions (CivilityMS), the NHSC federal travel contractor, will contact you directly to arrange interview travel and provide reimbursement guidance. They are your main resource for travel and reimbursement questions.
  • Confirm you have a valid email address and phone number listed in the BHW Customer Service Portal so CivilityMS can contact you.

Reimbursement for job interview travel

• Review policy and learn about site travel and visit reimbursement (if applicable).
• If you are considering working in Alaska, Hawaii, or any one of the U.S. territories, contact the following regional supervisors to learn more about these areas:
  • Alaska - Email CDR Khang Ngo
  • Hawaii and the Pacific Trust Islands - Email Michele Huitric
  • Puerto Rico and the U.S. Virgin Islands - Email CAPT Kit Burnham

Scholar Travel request instructions for all interviews (local, virtual, in-person)

• Note: The BHW Customer Service Portal will not allow you to submit an interview request for a site that does not meet your HPSA requirement.
• Note: If a site is not listed in the HWC, it is not NHSC-approved. To be NHSC-approved, a site must initially apply for approval and recertify every three years to remain in the program.
• Within three business days, you will receive a notification in BHW Customer Service Portal whether your request and site are approved or denied.
• Confirm you have a valid email address and phone number listed in the BHW Customer Service Portal so CivilityMS can contact you.

Instructions

• Log in to the BHW Customer Service Portal. Under I Need To, select Request Scholar Travel or Relocation.
• Enter all requested information.
• If you are interviewing with multiple sites during your travel, add all sites to the same interview request.

Contact us

Call 800-221-9393
(TTY: 877-897-9910) M – F, 8 a.m. – 8 p.m. ET
(except federal holidays)
Email us or GetHelp@hrsa.gov
BHW Customer Service Portal, select Ask a Question